Recently, a batch of customized Platinum Wire Electrode products of our company completed the whole process of packing, customs declaration, and other processes, and departed from Ningbo Port to Klaipeda Port, Lithuania. The smooth shipment of this order is not only an important witness to the deepening cooperation between the two parties, but also demonstrates our company's professional strength in the field of precious metal materials.
It is reported that the Lithuanian customer of this cooperation is a well-known local enterprise in the field of electronic instruments and precision testing equipment, and its products are widely used in industrial testing, laboratory analysis, and other scenarios, and have extremely high requirements for the purity, processing accuracy, and supply timeliness of the core raw material, platinum wire. Before cooperating with our company, the customer faced two core pain points: first, the purity of platinum wire provided by the original supplier was unstable, which could only reach 99.95%, which could not meet the temperature measurement accuracy requirements of its high-end equipment, resulting in a low product qualification rate; Second, the logistics link is cumbersome, with a cycle of up to 45 days from order placement to receipt, and there are often problems such as delays in customs declaration and damage to goods, which seriously affects its production progress and even faces the risk of default of terminal orders.
The customer learned about our company through the European industry exhibition, and finally chose to cooperate with our company after comparing a number of Chinese suppliers. The core reason is that our company accurately matches its needs with the three core advantages, which is also the key to our ability to win the trust of overseas customers.
- First of all, in terms of product quality, we accurately solve the problem of customer purity and precision. In response to customers' strict requirements for the purity of Pure Platinum Wire, our company uses 99.99% high-purity platinum raw materials, through precision rolling process processing, to control the diameter error of platinum wire within ±0.001mm, which is far better than the industry average ±0.002mm standard, which fully matches the production needs of high-end temperature sensors and precision resistors, and can effectively improve its product qualification rate by more than 30%.
- Secondly, in terms of logistics and delivery, we rely on long-term logistics partners to shorten the delivery cycle from 45 days to 25 days by adopting the model of sea-rail intermodal transport combined with early customs clearance, greatly improving delivery efficiency. At the same time, we complete the relevant customs clearance documents in advance to ensure that the goods are smoothly declared without delay and traceable throughout the process, completely solving the logistics problems faced by customers before.
- In addition, in the early stage of cooperation, we arranged for the technical team to conduct multiple rounds of online communication with customers to gain an in-depth understanding of the specific application scenarios and technical parameters of their products, combined with the physical and chemical characteristics of platinum wire, and provide customized product solutions for them. At the same time, we promise to provide full after-sales support. If there is any quality problem in the product, we will respond within 24 hours and give a solution within 48 hours.
"Choosing your company is not only because the product quality is up to standard, but more importantly, you really stand in our perspective and solve our biggest headache of purity and logistics problems, the cooperation process is efficient and worry-free, and we will continue to expand the scale of cooperation in the future." The person in charge of the Lithuanian customer said at the time of order confirmation.
As a professional noble metal foreign trade supplier, we have always adhered to the concept of "quality first, customer first", deeply cultivated overseas markets, focused on the core pain points of customers, continuously optimized product quality and service processes, and won the recognition of customers in many countries and regions around the world with high-quality products, customized solutions, efficient logistics delivery and perfect after-sales guarantee. In the future, we will continue to improve our product R&D and production capabilities, optimize our overseas logistics and service systems, and provide more overseas customers with better, more efficient, and more demand-oriented products and services.
